Refund Policy

Refund Policy – Tucan Pressure Cleaning

At Tucan Pressure Cleaning, we aim to deliver high-quality results and ensure our customers are fully satisfied with our services.
If you are not happy with the outcome, please review our refund guidelines below:

 

Satisfaction Guarantee

If you believe the service was not completed to the standard agreed upon, notify us within 48 hours of the completed job. We will return to inspect the area and provide a free touch-up or re-clean where necessary.

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A refund may be issued if:

• We are unable to correct the issue with a re-clean or touch-up.

• The service provided did not match what was agreed upon in the booking.

• The property was not cleaned due to an error on our side.

 

Non-Refundable Situations

Refunds will not be provided if:

• The issue results from pre-existing damage, stains, or material deterioration.

• The customer changed their mind after the service was completed.

• Access to the property or water supply was not available on the scheduled date.

 

How to Request a Refund

Please contact us at 0420-903-042 within 48 hours, including photos and a brief description of the issue. We will review your request and respond within 2 business days.